Help / Troubleshooting

Is it just me?

Know if the problem is yours or theirs.

On each service page, press Test my connection. We test the service from your browser and compare with our servers:

• It answers on both sides and all is normal: it is probably the app or your account.
• It fails from your connection but not ours: your network, VPN, DNS or a blocker.
• It fails everywhere: it really is down.

If it is failing for you, press It is failing for me too. Reports help others see they are not alone.