Terms and conditions

1. Who we are

SignalOkay, available at signalokay.com, is a service of Better Skills, which is the entity responsible for the project. For any matter related to the service, the contact is geral@signalokay.com.

2. What the service is

SignalOkay shows the operating status of online services run by other companies. The information comes from three sources: the official status pages those companies publish, automated tests we run from several locations and reports from people using the site. When there is a problem, we show the official statements and a plain-language explanation written by artificial intelligence and labelled as such.

People who create an account can organise a personal dashboard and, depending on the plan, receive alerts when a service has problems.

3. Nature of the information

SignalOkay's information is provided for information purposes. We make a serious effort to keep it correct and current, but it may contain errors, delays or omissions, because it depends on sources we do not control and on automated tests with known limits.

Explanations written by artificial intelligence may contain errors. Each company's original statement, which we always show when it exists, prevails over any summary or translation.

SignalOkay does not replace each company's official channels and must not be the only basis for critical decisions, in particular safety, health, financial or operational decisions.

4. Independence and trademarks

SignalOkay is independent and has no affiliation with the companies whose services it follows. The names, trademarks and logos of those companies belong to their owners and are used only to identify the services. Official data belongs to each company.

5. Account

To create an account you need a valid email address and must be at least 16 years old. Each account is personal. You are responsible for keeping access to your account and your email secure, and for everything done through it.

We may suspend or close accounts that breach these terms, are used abusively or put the security of the service at risk. You may ask for your account to be closed at any time, as described in the privacy policy.

6. Plans

Checking the status of services and having an account with a personal dashboard is free. The Pro and Premium plans add features, described on the pricing page, and are granted on request or by invitation, for a defined period.

Prices for paid plans have not been set yet. When they exist, they will be published on the pricing page and communicated before any charge. Nothing is charged without your express acceptance.

When a plan period ends, the account returns to the free plan: alerts stop being sent and paid features become unavailable, but your configuration stays saved.

7. Alerts

We send alerts with reasonable care, but we do not guarantee delivery or delivery time, which depend on third parties such as email and messaging services. SignalOkay alerts must not be the only warning mechanism for critical situations.

By connecting an alert channel, such as an email address, Telegram, Slack, Microsoft Teams or an automation, you confirm that you have the right to use that destination. Messages sent to those services are subject to each one's rules.

8. Acceptable use

When using SignalOkay, you agree not to:

• use the service for illegal purposes or to harm others;
• try to access other people's accounts or data, or get around the limits of your plan;
• overload the service, for example with automated mass collection of pages or data, without written permission;
• send false problem reports or manipulate the data shown;
• share your access keys, which are personal and non-transferable;
• resell or redistribute the service's data without prior agreement.

9. Intellectual property

The site, the SignalOkay brand, our own texts, the design and the software belong to Better Skills. You may quote SignalOkay's information as long as you credit the source and include a link to the site.

10. Availability and changes to the service

We aim to keep the service continuously available, but interruptions may occur for maintenance or for reasons beyond our control. We may change, suspend or end features. When a change matters to account holders, we try to give reasonable notice.

11. Limitation of liability

To the extent permitted by law, Better Skills is not liable for damage resulting from errors, delays or failures in the information, unavailability of the service, alerts not being delivered or decisions made on the basis of SignalOkay.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or the rights the law grants to consumers.

12. Changes to these terms

We may update these terms. The date of the last update is shown at the top of the page. When a change is relevant, we notify existing accounts by email or through a notice on the site. Continuing to use the service after that date means accepting the updated terms.

13. Governing law and disputes

These terms are governed by Portuguese law. The Portuguese courts have jurisdiction over any dispute, without prejudice to mandatory consumer protection rules.

In a consumer dispute, the consumer may use an alternative dispute resolution entity. The list of entities is available on the Portuguese Consumer Portal, at www.consumidor.gov.pt.

14. Contact

For any question about these terms, write to geral@signalokay.com.