Is Xero down right now?

On 14 November at 18:55 (Lisbon time), our data showed for this service: working, with a notice. The live status is at the top of this page.

How do I know if Xero is down or it is just me?

Use the "Is it just me?" test on this page. We compare the response from your connection with our own tests and Xero's official status.

Where does this information come from?

From Xero's official status page, which we read every two minutes, from our own tests in three locations and from reports by people using SignalOkay.

Services / Work / Xero

Is Xero down? Live status

Working, with a noticeChecked 14 Nov, 18:19. In this state since 14 Nov, 12:39.

Xero has 2 open incidents. The problem is limited: it touches 1 of 34 components. Our tests get a response from Ireland and Paris and Virginia (US). No recent reports.

Ireland59 msParis74 msVirginia (US)115 ms

Is it just me?

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We do not store your IP, only an anonymous fingerprint that changes daily, to count each person once.

Official statement from XeroIdentified

UK: MTD IT - Some customers receiving errors

Started 14 Nov, 18:17. Latest statement 14 Nov, 18:17.Affected components, per the company: Tax Reporting - UK VAT & MTD

14 Nov, 18:17Identified
We are aware some customers are receiving errors or time outs when trying to use MTD IT. This is due to an error being received by from HMRC's services. We have contacted HMRC to investigate.

See on Xero's official page

Official statement from XeroIdentified

UK: CIS - Error when verifying CIS contractors

Started 12 Nov, 09:51. Latest statement 12 Nov, 10:09.Affected components, per the company: Tax Reporting - UK VAT & MTD

12 Nov, 10:09Identified
HMRC have confirmed there are currently known issues with the CIS verification service and you can find more information on their website https://www.gov.uk/government/publications/construction-industry-scheme-service-availability-and-issues/construction-industry-scheme-cis-service-availability-and-issues
12 Nov, 09:51Investigating
We are aware UK customers trying to verify CIS contractors are receiving an error message. This is due to an error with HMRC's services and we've reached out to HMRC asking them to investigate.

See on Xero's official page

In plain words

May affect Portugal

AI summary and translation of the statements above. May contain errors. 14 Nov, 18:19

What is happening

This affects only a small part of the service: the UK tax component (VAT and Making Tax Digital). Some customers get errors or time outs when using MTD IT, and there are errors when verifying CIS contractors. Xero says the cause is an error in HMRC's services, the UK tax authority.

Who is affected

UK customers using MTD IT or verifying CIS contractors. The company does not name other regions, so it is not clear whether Portugal is included, but the issue relates to UK tax services.

What Xero is doing

Xero has identified the problem and contacted HMRC to investigate. For CIS, HMRC has confirmed known issues with the verification service and Xero points to HMRC's website. No time for a fix has been given.

Suggestion

If you use these features, try again later. For CIS, check HMRC's service availability page. The rest of Xero is working and our tests responded normally.

Status timeline

Response time

Measured by our tests from Ireland (EU), every 5 minutes.

Availability measured by us

7 days100.0%

30 days100.0%

90 days100.0%

90 days agotoday

Measured by our tests. 1 day so far: history grows daily.

Scheduled maintenance

Scheduled Maintenance - UK Tax15 Nov, 19:00 to 15 Nov, 20:30Scheduled

Incidents posted by Xero

Global: Xero Mail - some customers may see bounced emails due to a third party issue13 Nov, 02:14, 31 hNotice

UK: CIS - Error when verifying CIS contractors12 Nov, 09:51, still openMinor issues

Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub10 Nov, 01:04, 1 h 7 minPartial outage

UK: HMRC connected services - MTD IT and MTD VAT9 Nov, 18:27, 14 h 32 minMinor issues

Global: Xero - customers are experiencing issues across Xero28 Oct, 09:33, 1 h 1 minDown

Global: Xero - some customers may be experiencing intermittent errors in Xero.26 Oct, 23:08, 2 h 24 minMinor issues

Global: Subscriptions - some customers are unable to purchase and management subscriptions15 Oct, 06:43, 37 minMinor issues