Twilio has 5 open incidents. Our tests are getting responses. No recent reports.
Call and SMS failures in Latin America and Asia. Some voice calls and SMS messages fail or are delayed on networks in Colombia, Mexico, Chile, Costa Rica, India and the Philippines. In Costa Rica, SMS delivery receipts may also fail, although the message itself may still arrive.
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Official statusDegraded
Partially Degraded Service
Our tests20 ms
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User reports0 in 30 min
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What is going on, explained
Does not affect Portugal
What is happening
Some voice calls and SMS messages fail or are delayed on networks in Colombia, Mexico, Chile, Costa Rica, India and the Philippines. In Costa Rica, SMS delivery receipts may also fail, although the message itself may still arrive.
Who is affected
Only some regions and functions: Latin America and Asia (India and the Philippines). The problems affect only some numbers and networks, not all services. There is no sign of problems in Europe, apart from a scheduled SMS maintenance in Europe.
What Twilio is doing
Twilio says it has identified the cause of the voice and SMS failures and is working to resolve them. The email delays to Microsoft inboxes have returned to their pre-incident level, and the company is monitoring the situation.
What to do meanwhile
If you use these services to contact customers in Latin America or Asia, check that calls and messages are getting through and consider a backup channel for urgent alerts. If you send email to Microsoft addresses, delivery should now be normal, but confirm this in your logs.
Written by SignalOkay's AI from official sources, .
What Twilio published
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa RicaIdentified
Started (20 min)
Latest update
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Receipt Failures from Twilio to Claro Costa RicaIdentified
Started (23 h 46 min)
Latest update
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in IndiaIdentified
Started (6 h 40 min)
Latest update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Email Delivery Delays to Microsoft InboxesMonitoring
Started (26 h 34 min)
Latest update
Mail Delivery to Microsoft Inboxes has recovered at its pre-incident level and we continue to monitor and will provide another update in 2 hours or as soon as more information becomes available.
Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesIdentified
Started (12 days)
Latest update
Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.