Services / Cloud and infrastructure / Scaleway
Is Scaleway down? Live status
Scaleway has 5 open incidents. The problem is limited: it touches 7 of 74 components. Our tests get a response from Ireland and Paris and Virginia (US). No recent reports.
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[Transactional Email] - world - Delayed email delivery to Microsoft domains (Outlook/Hotmail)
Started . Latest statement .Affected components, per the company: Transactional Email- Monitoring
We have reopened email delivery to Microsoft. The signals are positive so far, and our team is continuing to monitor the situation
- Identified
In order to protect the current delivery to other email providers, and in addition with the previous action, we decided to refuse emails in destination to Microsoft's servers. The emails will be rejected with a "550 5.7.1 The recipient domain is temporarily not supported" SMTP message. The same behavior is expected on API side.
- Identified
The Microsoft incident is still ongoing, with no estimated recovery time available. The growing backlog of emails to Microsoft is putting pressure on our delivery queue and could delay emails sent to other providers. To protect delivery performance for all other providers, we will cancel some pending emails addressed to Microsoft. If the incident exceeds our retry window, some remaining emails may also bounce. A bounce event will be generated for each affected email. Cancelled or bounced emails can be resent once Microsoft services are restored.
- Identified
Start: 2026-11-12 ~18:45 UTC (19:45 CET) Impact: Some emails can take up 1 hour to be delivered. Cause: External. Microsoft 365 / Exchange Online outage Mitigation: Continuous monitoring of MX timeouts
[ElasticMetal] - [world] - The private_network option is not working as expected in the Terraform provider.
Started . Latest statement .Affected components, per the company: Elastic Metal- Monitoring
A breaking change has been introduced in the Baremetal API, affecting Elastic Metal offers that include a Private Network option in 10Gbps or 25Gbps. The option IDs and names have changed, which breaks Terraform configurations referencing the previous hardcoded option_id or the old option name Private Network. Affected customers must: 1. Update the Scaleway Terraform provider to v2.92.1 (https://registry.terraform.io/providers/scaleway/scaleway/latest/docs). 2. Replace the old option ID / name with the new values, Private Network 10Gbps or Private Network 25Gbps depending on the offer retrievable via the CLI (scw baremetal options list offer-id= ) or the API (https://www.scaleway.com/en/deve
- Investigating
A breaking change to the Private Network option was introduced on 2026-11-04T09:53:40Z. Previously, there was a single Private Network option. This has now been replaced with a separate option for each bandwidth. Consequently, existing offers have been updated to reference the corresponding new options. However, this change introduces a breaking change in the Terraform state. This change is mandatory to support an upcoming feature. We are currently working on a fix. https://github.com/scaleway/terraform-provider-scaleway/issues/4587
[VPS] - Paris - servers stuck in maintenance
Started . Latest statement .Affected components, per the company: Dedibox VPS- Investigating
Some VPS instances are currently stuck in the “vps.states.maintenance” status. We are currently investigating the issue.
[VPC] - [FR-PAR-1] Metadata API through VPC is experiencing slow response time
Started . Latest statement .Affected components, per the company: fr-par-1, VPC- Monitoring
The situation should now be back to normal.
- Investigating
We are continuing to investigate this issue.
- Investigating
We are currently experiencing slow response time on Metadata API through VPC. This started at 09:00 UTC. DNS through VPC may also experience slow response time.
P2 - [WEBHOSTING] - PHP Emergency maintenance
Started . Latest statement .Affected components, per the company: Hosting, Web Hosting- Identified
[Update] Security Maintenance – Web Hosting Services Classic Shared Hosting / Mutu (Back online): Patched PHP versions (5.6, 7.0, 7.1, 7.2 and 7.3) have been fully deployed across all Classic shared hosting environments, and maintenance mode has been lifted. Websites are back online, except PHP 4 which remains in maintenance. Current behavior per PHP version: -PHP 7.x: websites are served normally on their patched PHP version. -PHP 5.x: websites previously running PHP 5.2, 5.4 or 5.5 have been automatically migrated to PHP 5.6 (patched) and are served normally. We recommend that customers check that their websites are working correctly after this version change, following the recommendations
- Identified
[Update] Security Maintenance – Web Hosting Services Security patching for the php2shell vulnerability is progressing: cPanel Environments (Resolved): PHP versions have been updated across all Scaleway and Online.net cPanel servers (as well as Scaleway Plesk). Maintenance mode has been lifted, and services are back online. Classic Shared Hosting / Mutu (In Progress): Classic shared environments remain under maintenance while work is actively underway.
- Identified
The PHP project released today a fix for two critical vulnerabilities allowing unauthenticated remote code execution (CVE-2026-109618, CVE-2026-109619, CVSS 9.2 — no complete mitigation exists): https://www.php.net/archive/2026.php#2026-10-21-5 As a precaution, we have taken Webhosting websites offline while we apply the patched PHP versions. Our team is actively working to patch and restore the service as soon as possible.
