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Use the "Is it just me?" test on this page. We compare the response from your connection with our own tests and Netlify's official status.

Services / Cloud and infrastructure / Netlify

Is Netlify down? Live status

Slow or unstableChecked 13 Nov, 22:09. Since 13 Nov, 22:09.

Netlify has one open incident. Our tests are getting responses. No recent reports.

Netlify support emails to Microsoft 365 and Outlook are delayed. Support emails from Netlify sent to Microsoft 365 and Outlook mailboxes are arriving late. Only the support service (Helpdesk) is affected, not hosting of websites.

Is it just me?

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Official statusDegraded

Partially Degraded Service

Our tests227 ms

We contact the service every 5 minutes from Ireland (EU).

User reports0 in 30 min

Use the "It is failing for me too" button to warn others.

What is going on, explained

May affect Portugal

What is happening

Support emails from Netlify sent to Microsoft 365 and Outlook mailboxes are arriving late. Only the support service (Helpdesk) is affected, not hosting of websites.

Who is affected

Only people who receive support replies in Microsoft 365 or Outlook accounts. The company does not name specific regions, so it is not known whether Portugal or Europe are included.

What Netlify is doing

Netlify has identified the problem and is monitoring email delivery. At the last update, at 18:47 on 13/11, it had not yet confirmed that delivery is back to normal.

What to do meanwhile

If you are waiting for a support reply, also check your spam and junk folders. If you still receive nothing, you can check the service status on Netlify's official page or wait for the company's next update. For now, the problem does not appear to affect sites that are already published. Note: our tests were not run for this service, so this analysis is based only on the status published by the company. Cause of the delay: the information available does not state the exact cause.

Written by SignalOkay's AI from official sources, 13 Nov, 22:09.

What Netlify published

Delayed Support Email Delivery to Microsoft 365 and Outlook MailboxesMonitoring

13 Nov, 10:29Started (11 h 48 min)
13 Nov, 18:47Latest update

We are monitoring email delivery and will provide another update once delivery is back to normal.

Affects: Netlify HelpdeskSee the original message

Response time in the last 24 hours

We are collecting data. The chart appears after the first hour.

Measured by our tests from Ireland. Red marks periods without a response.

Recent incidents

Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes13 Nov, 10:29, still openDegraded

Increase in errors for drag and drop deploys12 Nov, 09:00, 0 minNotice

Elevated build and deploy failures4 Nov, 17:15, 6 minDegraded

Delays in build logs appearing in the UI2 Nov, 00:15, 8 h 57 minDegraded

Elevated Build Errors and Agent Runner failures27 Oct, 07:48, 57 minPartial outage

Delays in build logs appearing in the UI26 Oct, 16:05, 11 h 16 minDegraded